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Shipping Policy

Delivery will be to the address on the account or delivery address (if applicable), unless otherwise specified at the time of ordering or on the purchase order. All orders will be subject to a delivery charge unless arrangements for collection are made at the time of ordering. All goods are sent by courier with the exception of some off shore deliveries which are sent Royal Mail Special Delivery. Full details of all delivery charges are available from the “Order Desk” under Couriers, or Shipping Classes, or on request.

  1. We aim to dispatch all orders placed online at www.thecoffeelink.com within 24 hours Monday to Friday however, if we have/had a promotion running, we appreciate your maximum patience for your order to be dispatched as there may be a delay of up to a week to dispatch (all orders will remain freshly prepared on the day it's dispatched).
  2. Orders placed on bank holidays or during other closure periods will be dispatched as soon as possible, depending on the amount of orders we receive during this time.
  3. All espresso machines are palletised. Delivery of pallets is next working (subject to stock availability) subject to location.
  4. If you subscribe to any of our subscription services, please note, we require 2 working days notice in order to cancel an upcoming bill.
  5. For parts, certain back orders are sent by Royal Mail Recorded delivery. These items will be delivered within 5 working days.
  6. All (parts) goods dispatched by The Company will require a signature. Goods will not be left if a signature cannot be obtained.
  7. Where goods are collected from The Company please ensure that all of the items shown on the delivery note are checked before leaving the Company, as missing items will not be considered the responsibility of the Company, once they have been signed for.
  8. Standard deliveries by courier are made the next working day after dispatch between 8:00am and 5:30 pm subject to location - (except during busy periods where the courier may deliver outside of this window or under unusual circumstances). Working days are Monday – Friday excluding Bank Holidays.
  9. For urgent parts supplies a timed delivery can be arranged subject to special rates,terms & conditions and location.
  10. Saturday deliveries are also available subject to special rates, terms & conditions and location.
  11. All requests for special deliveries must be made at the time of ordering. For timed deliveries e.g. 9:00 am deliveries, goods may be delivered as early as 7:00 am on the day of delivery.
  12. If parts goods cannot be signed for they will be returned to the depot and dispatched on a standard delivery the next working day (subject to location).
  13. It may be possible in some circumstances to collect goods from a local depot. Please contact the Company for details. Standard courier charges will still apply
  14. The Company shall not be liable for any consequential loss or damage in any manner whatsoever for failure or delay in delivery when any circumstances prevented, hindered or delayed delivery. The Company recommends that service calls or installations are not booked until the goods have been received.
  15. The Company must be notified within 5 days from the confirmation email if a parcel has not arrived within that time frame. If notified after 5 days, and if the parcel states "received/delivered" via the couriers tracking link but if it has not been received, we cannot be held responsible for this loss.

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